Refund Policy

Cancellation of your booking

If you cancel your reservation within 24 hours of placing the booking, Crowborough Vehicle Hire will issue a refund to the value of the booking, less non- refundable charges. All bookings cancelled less than 24 hours from the due pick up date and time are non-refundable.

Please Note: Cancellations may take up to 10 working days to process and release. Refunds may take 3-5 working days to process back onto your statement.

Notwithstanding any terms of your rental, your statutory rights to a refund shall remain unaffected. For further information about your statutory rights, contact your Local Authority, Trading Standards Department or Citizen’s Advice Bureau.

Cancellation Exceptions

In the event of unforeseeable circumstances beyond your reasonable control, including:

Serious illness of the driver, such that the driver is unfit to drive

Natural disaster (including but not limited to fire and flood)

Acts or restraints of governments or public authorities

War, riot, civil commotion or acts of terrorism

We may at our discretion offer you a refund for the rental cost less an administration fee. Supporting documents may also be requested.

Notwithstanding any terms of your rental, your statutory rights to a refund shall remain unaffected.