Terms & Conditions

General Conditions
Your hire of any vehicle from Crowborough Vehicle Hire is subject to Crowborough Vehicle Hire General Terms & Conditions.
Crowborough Vehicle Hire accepts no responsibility for and shall not be liable in respect of any loss, damage, alterations, delays or changes arising from civil strife, industrial dispute, including air traffic control disputes, terrorist activity, natural and nuclear disaster, fire or adverse weather conditions, unavoidable technical problems with transport, closure of congestion or airports or ports, cancellation of scheduled airlines and financial failure of airlines.

Age Requirements
You must be over 25 years of age and younger than 75. For ages outside of this range (21-78) contact our office for further guidance on 01892653327.

Important Requirements

  • You must have a Full UK Driver’s License (for a minimum of 24 months)
  • Have no more than 6 Penalty Points on your driver’s license
  • Have No Drink and Driving Convictions in the last 5 Years
  • Have No Convictions relating to driving without Insurance
  • Had No more than 2 Accidents within the past 3 years

PLEASE REMEMBER: Upon collecting your car we will require you to bring your Driving Licence, Licence summary and a Utility bill (or similiar) with the same address as the driving licence. You can print a full licence summary by visiting https://www.gov.uk/view-driving-licence and entering your National Insurance Number, Licence number and your postcode.

Fuel Policies
Your van will be provided with fuel and you must return it with the same amount. You will be charged a refueling fee if the tank is not at this level.

Third Party Liability Insurance
It is a basic insurance providing coverage on bodily injury to persons other than the driver and on property damage to anything other than the rental vehicle.
Important Note: All insurances are invalidated if the hirer or any other named driver knowingly lets an unauthorized person drive the car or invalidates the rental agreement. The rental company will recover full damages incurred while a vehicle is being driven by an unauthorized driver or invalidates the rental agreement from the hirer’s credit card.

Generally, most local suppliers have a minimum rental age of 25. Minimum and maximum rental ages and other restrictions vary by location and supplier and there may be supplementary charges for drivers under 25 and over 75. All drivers must hold a current full driving licence applicable to the vehicle being rented. Non-disclosure of driving endorsements may lead to your rental being rejected by us. No refunds will be given in these circumstances. If you have driving endorsements on your licence please contact us in advance to check if you are able to rent a vehicle. If you’d like to add more drivers please arrange and pay for this when you collect your van.
How to Pay for Your Booking
You must pay for your booking using the following methods:
VISA Credit/ VISA Debit/ Maestro/ Switch/ Solo/ MasterCard
Important Note: You will require a credit card in the main driver’s name to pay for the deposit on collection of your vehicle – we are unable to accept cash
Changes to Your Booking
Amendments are free of charge within 24 hours of making a booking.
Cancellation of Your Booking
If you cancel your reservation within 24 hours of placing the booking, Crowborough Vehicle Hire will issue a refund to the value of the booking, less non-refundable charges. All bookings cancelled less than 24 hours from the due pick up date and time are non refundable.
Please Note: Cancellations may take up to 10 working days to process and release. Refunds may take 3-5 working days to process back onto your statement.
Notwithstanding any terms of your rental, your statutory rights to a refund shall remain unaffected. For further information about your statutory rights, contact your Local Authority, Trading Standards Department or Citizen’s Advice Bureau.

Cancellation Exceptions
In the event of unforeseeable circumstances beyond your reasonable control, including:

  • Serious illness of the driver, such that the driver is unfit to drive
  • Natural disaster (including but not limited to Fire and Flood)
  • Acts or restraints of governments or public authorities
  • War, riot, civil commotion or acts of terrorism

We may at our discretion offer you a refund for the rental cost less an administration fee. Supporting documents may also be requested.
Notwithstanding any terms of your rental, your statutory rights to a refund shall remain unaffected.

Collecting your Car/ Van:
Bookings made with Crowborough Vehicle Hire are on the basis of car/van type and not specific model, fuel type or colour. We will do our best to provide you with the type specified when you made your booking. From time to time, for operational reasons it may be necessary to provide you with an alternative vehicle type to the same or higher standard of the vehicle booked. On collection you will be required to sign our rental agreement. Prior to signing we strongly recommend you ensure that the details on the rental agreement match your details. Any additional purchases made after this has been signed will be your own financial responsibility. You will be required to leave a deposit to cover part of the excess liability arising in the event of an accident, damage or theft of the van. Payment of the deposit must be made using a valid CREDIT card in the name of the main driver, or debit. The deposit will be debited from the main driver’s card at the time of collecting your vehicle. A vehicle may not be allocated unless a deposit is taken. The deposit will be automatically refunded after the return of your vehicle so long as you return the car in the same condition as it was in when you collected it. You are strongly advised to carefully inspect the car/ van with a representative on collection and return.

Returning Your Vehicle
Please return your vehicle (and any extras) to the rental location at the agreed end time and well in advance of your onward travel schedule to allow sufficient time to complete the end of rental formalities as detailed below.
You must return your vehicle in the same condition as it was at the start of your rental period. You are strongly advised to carefully inspect the van with our representative. We reserve the sole right to judge whether any damage sustained during your rental period is fair wear and tear or is chargeable (under the conditions of the insurance provision).
If you are going to be late returning your van, we strongly advise that you contact us as soon as possible. Late return charges may apply if your vehicle is returned after the time and date stated on your booking voucher.
We reserve the right to repossess your vehicle at your expense and in the event of excessive delays in returning the vehicle may report to the police that the vehicle is in your possession without consent.
Please Note: We regret that Crowborough Vehicle Hire will not remain open outside the opening hours published, even where there are delays or failures in the mode of transport used to reach your rental location. If you are due to return your vehicle within the last hour of your rental location’s opening hours, we strongly recommend that you allow at least 30 minutes to complete the return process.

Breakdown and Accidents
In the event of any incident, such as an accident involving your vehicle, theft of or to your vehicle or mechanical difficulties, it is important that you report these to us at the earliest opportunity. In the case of theft or an accident in which any of the parties are injured, you must inform the local police immediately and obtain an incident or crime number and a signed police report. Full details of third parties and witnesses (including contact details and vehicle registration numbers) should also be obtained. In addition, you must:

  • At once send us any letter from any third party and any claim form, writ, summons or other document relating to any court proceedings.
  • Provide all reasonable assistance to your rental supplier or its agents and insurers in dealing with the court proceedings, including allowing court actions to be taken in your name and defending any proceedings taken against you.
  • At the time of the incident, which has involved a third party in an accident, make no admission of liability to any persons.

You may be held liable by your rental supplier to make good any and all damage or loss sustained to your vehicle and to any third party during the rental period in the event that you:

  • Fail to ensure that an incident report form is completed and submitted to us at the end of the rental period
  • Use your vehicle for any purpose other than that for which it was supplied to you
  • Use your vehicle to participate in any illegal activity
  • Fail to take reasonable care of your vehicle (for example, leaving it unlocked and unattended or leaving the keys in your vehicle)

You should retain copies of all rental documentation in the event that an insurance company is involved. Your insurance cover may be invalidated if this procedure is not followed correctly and this may prejudice any claim for compensation. If keys are lost or damaged, you will be liable for the reasonable costs of obtaining a replacement key(s) and further costs if directly related to the vehicle’s theft. The vehicle will have not been considered returned until a correct set of keys has been provided to a member of our staff.

The Legal Terms
Your rental may be terminated and your vehicle repossessed (at your expense) for any serious breach by you of the terms of your rental or the rental supplier reasonably believes you are in serious breach.
If any of the provisions of the terms of your rental are or become unenforceable then this shall not affect the validity or enforceability of the terms as a whole of any other provisions thereof.

Limitations on Liability and Law
We disclaim to the maximum extent permitted by law all warranties expressed or implied by statute, custom or usage relating to the information contained in our website and we shall not be liable whether in contract tort (including negligence) or otherwise arising from the website or from any interruption or delay in accessing the website.
We may retain your card details and you consent to us debiting such amounts for which you are responsible liable for and you will reimburse us in respect of, all claims by or against it resulting from your failure to comply with the terms of your rental, including the Crowborough Vehicle Hire Terms and Conditions, and/or the terms of any related insurance policies.
We shall have no liability to you or third parties for loss or damage sustained arising out of or in connection with your use of your vehicle during your rental period unless that loss or damage arises from our negligence, breach of the terms of these Terms and Conditions or any breach of any of our statutory obligations.
We shall have no responsibility for any property left in or damaged as a result of being in the vehicle.
Your Obligations as a Customer
You agree that:

Until your vehicle is returned to your rental supplier you will be liable as hirer of your vehicle for any offences, penalties or fines committed or sustained in respect of your vehicle under any relevant local road traffic legislation during your rental period.

In the event that your rental supplier is charged with any penalty amounts in respect of offences committed whilst your vehicle is on rent to you during your rental period, your rental supplier reserves the right to deduct these penalty amounts (in addition to any administration fee(s) arising there) from your card, with hold your deposit and/or supply your details to the relevant authorities. You shall be responsible for your vehicle during your rental period in accordance with these Terms and Conditions, and for ensuring that any drivers and additional drivers also observe these agreements and their terms and conditions.

The information you have supplied is true, and that all material facts which might reasonably be expected to affect either the insurance or any decision to enter into your agreement for the hire of your vehicle have been disclosed. False, misleading or untrue information may invalidate any insurance and you may be exposed to unlimited liability to third parties.